Overview
 

This privacy notice tells you what to expect with regard to your personal information.
 

 - Contact details

 - What information I collect, use, and why

 - Lawful bases and data protection rights

 - Where I get personal information from

 - How long I keep information

 - Sharing information outside the UK

 - How to complain

 

 

Contact details

Email

contact@katyservantecoaching.com

 

 What information I collect, use, and why
 

I collect or use the following information to provide services and goods, including delivery:
 - Names and contact details

 - Addresses

 - Date of birth

 - Payment details (including card or bank information for transfers and direct debits)

 - Records of meetings and decisions

 - Information relating to compliments or complaints

 

I may in certain situations also collect or use the following information to provide services and goods, including delivery:

 - Racial or ethnic origin

 - Political opinions

 - Religious or philosophical beliefs

 - Health information

 - Sexual orientation information

 

I collect or use the following personal information for dealing with queries, complaints or claims:

 - Names and contact details

 - Address

 - Correspondence

 - Records of meetings and decisions

 - Information relating to compliments or complaints

 

Lawful bases and data protection rights
 

Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis I rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

 

Your right of access - You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which mean you may not receive all the information you ask for. You can read more about this here.

Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete. You can read more about this here.

Your right to erasure - You have the right to ask me to delete your personal information. You can read more about this right here.

Your right to restriction of processing - You have the right to ask me to limit how I can use your personal information. You can read more about this here.

Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you. You can read more about this here.

Your right to withdraw consent – When I use consent as my lawful basis you have the right to withdraw your consent at any time. You can read more about this here.

If you make a request, I must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

 

My lawful bases for the collection and use of your data
 

My lawful bases for collecting or using personal information to provide services and goods are:
 

Consent - I have permission from you after I gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
 

Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
 

Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
 

Legitimate interests – I’m collecting or using your information because it benefits you, my organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.  My legitimate interests are:

As a service provider I have a legitimate interest in holding and processing personal client data because I am entitled to defend myself against claims for professional negligence or breach of contract and require the data in order to assess and defend any such claim.
 

 

Where I get personal information from

Directly from you

 

How long I keep information

Information on data retention is contained in the Data Retention Schedule:

Data Retention Schedule.docx

 

Sharing information outside the UK

Where necessary, I may transfer personal information outside of the UK. When doing so, I comply with the UK GDPR, making sure appropriate safeguards are in place.
 

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact me using the contact information provided above.
 

Organisation name: Microsoft OneDrive

Category of recipient: Data storage provider

Country the personal information is sent to: Various

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

 

How to complain

If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.
 

If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

21 January 2025